At AnaPura we want you to have the best experience possible, so if you have any questions please get in touch or see our policy below.
We work hard to get your package out to you as soon as possible so you can start enjoying AnaPura products straight away.
All orders placed before 1.00 pm will be processed on that day (excluding weekends and bank holidays). All orders placed after 1.00 pm will be processed on the next working day.
All items are provided with a tracking ID so you can see your orders progress. Please check the status of your order using the tracking numbers provided before contacting.
|Free Standard shipping (3-4 days) Tracked||£2.00|
|EXPRESS Shipping (1-2 days) Royal Mail 48 Hour Tracked||£3.00|
|Next working day (Order before 1pm) Royal Mail 24 Hour Tracked||£5.00|
If the tracking information shows a delivery has been made by the courier, and the customer has a query it is the responsibility of the customer to follow up with the courier.
Our return policy lasts 30 days. So you’ll have 30 days to return any items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Simply drop us an email to let us know why you are returning the item and we will respond within 48 hours to give you the next steps.